99wim Terms and Conditions – Malaysia Online Casino Platform Guidelines

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and 99wim ("Platform", "We", "Company"). This document governs the use of the website, mobile app, and all services provided by 99wim.

By accessing or using any part of the 99wim platform — including registering an account, making a deposit, joining a game or claiming any bonus — you acknowledge that you have read, understood and agreed to be fully bound by these Terms.

These Terms take effect from the date you register an account at 99wim and will remain in effect for as long as your account is active. We reserve the right to update these Terms at any time, and such changes will take effect immediately upon being published on our platform.

2. Eligibility and Age Restrictions

To use 99wim services, you must meet the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• Have full legal capacity to enter into binding agreements.
• Not currently enrolled in any active self-exclusion program.
• Not using this platform for fraud, money laundering, or any other illegal activity.
• Act on your own behalf and not on behalf of any third party.

3. Account Registration and User Responsibilities

To access the full range of 99wim services, you need to register an account with complete and accurate information. During the registration process, you will be required to provide:

• Full name as it appears on a valid identification document.
• An active email address registered in your own name.
• A valid and reachable mobile phone number.
• Accurate date of birth for age verification purposes.
• A strong password to protect your account.

You are fully responsible for ensuring all information provided is accurate and up to date. Any false or misleading information may result in account suspension and cancellation of all existing balances. Only one account is permitted per individual, IP address, device, residential address or phone number. Duplicate accounts will be merged or closed at 99wim's discretion.

Your account security is your responsibility. Do not share your password with anyone. 99wim will never ask for your password via email, live chat or any other communication channel. If you suspect your account has been compromised, contact our support team immediately.

4. Deposits, Withdrawals and Financial Transactions

99wim supports a range of payment methods popular among Malaysian users, including DuitNow, FPX online banking, Touch 'n Go eWallet and several other approved e-wallets. All transactions are processed in Malaysian Ringgit (MYR).

Regarding deposits:

• The minimum deposit amount is RM 10 per transaction.
• Deposits are processed instantly and credited to your account as soon as the payment is confirmed by the payment service provider.
• No additional fees are charged by 99wim on your deposits.
• You may only make deposits using a payment method registered in your own name.

Regarding withdrawals:

• The minimum withdrawal amount is RM 30 per request.
• Your first withdrawal requires a completed KYC identity verification before it can be processed.
• Withdrawal processing time is typically between 30 minutes and 24 hours, depending on the payment method and system load.
• Withdrawals can only be made to a bank account or digital wallet registered under the same name as your 99wim account.
• 99wim reserves the right to request additional supporting documents for any withdrawal request deemed necessary for review.

5. Bonuses, Promotions and Rollover Requirements

99wim offers a variety of bonuses and promotions from time to time to reward member loyalty. All bonuses are subject to specific terms stated on their respective promotion pages. General terms applicable to all bonuses are as follows:

• Each bonus has rollover requirements (wagering) that must be fulfilled before any withdrawal from the bonus balance is permitted.
• The welcome bonus can only be claimed once by each eligible new user.
• Bonuses cannot be directly converted to cash without fulfilling the stipulated rollover requirements.
• 99wim reserves the right to void any bonus if abuse, fraud or any attempt to manipulate promotional terms is detected.
• Bonus expiry dates will be stated in the specific terms of each promotion. Expired bonuses cannot be reinstated.
• Some games may not count or may count at a different rate towards bonus rollover requirements. Details will be stated in the relevant promotion terms.

6. Game Rules and Fairness

All games listed on the 99wim platform use Random Number Generator (RNG) technology that has been independently audited by internationally recognised certification bodies. This ensures every game outcome is completely random and cannot be manipulated by any party.

• Every completed game result is final and cannot be altered or disputed unless there is clear verifiable evidence of a technical error.
• In the event of a technical disruption during a gaming session, 99wim will endeavour to restore game data from server records. If restoration is not possible, the affected wagers will be refunded to the player's account.
• 99wim is not liable for any losses caused by internet connectivity issues on the user's end.
• Using bots, automated scripts, or any tools designed to gain an unfair advantage in games is prohibited and may result in immediate account termination.

7. Prohibited User Conduct

To ensure a safe and fair gaming environment for all members, the following activities are strictly prohibited on the 99wim platform:

• Any form of fraud, manipulation, or attempts to hack the platform's systems.
• Money laundering or using the platform for unlawful financial purposes.
• Registering an account using another person's identity or falsified information.
• Collusion between players to gain an unfair advantage in any game.
• Spreading offensive, threatening, or demeaning content towards other users through any communication channel on the platform.
• Using any technical means to damage, disrupt, or interfere with the normal functioning of the 99wim platform.
• Registering an account on behalf of an individual who has been restricted or self-excluded.

Violation of any of the above may result in immediate account suspension, cancellation of all balances and bonuses, and legal action where appropriate.

8. Suspension, Closure and Self-Exclusion

99wim reserves the right to suspend or close any user account for the following reasons without prior notice:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Use of multiple accounts by the same user.
• Attempting to manipulate the game system or platform.
• Failure to complete KYC verification within the stipulated timeframe.

Users who wish to voluntarily close their account may contact our customer support team at any time. For users who wish to take a break from the platform or set limits on their gaming activity, self-exclusion program and responsible gaming control tools available and can be activated via your account settings or by contacting our support team.

9. Privacy and Data Protection

99wim is committed to protecting the privacy and personal data of all our users. The collection, processing and use of your personal data is carried out in accordance with our Privacy Policy, which can be read in full on the Privacy Policy.

In brief, 99wim collects only the data necessary for service provision, identity verification, payment processing, and compliance with applicable legal requirements. Your data will not be sold, rented, or shared with third parties for marketing purposes without your consent.

All data transmitted between your device and the 99wim servers is protected with 256-bit SSL encryption, ensuring your information remains secure in transit.

10. Liability Limits and Disclaimer

99wim services are provided on an "as is" basis. While we strive to keep the platform running without interruption, we cannot guarantee that the service will always be available free of technical disruptions.

• 99wim is not liable for any direct or indirect financial losses incurred while using the platform, including but not limited to gaming losses.
• 99wim is not liable for service disruptions caused by factors beyond our control, such as power outages, cyberattacks or internet infrastructure issues.
• Links or references to third-party services on our platform do not imply that 99wim endorses or is responsible for their content or services.

99wim's maximum liability to any user under any circumstances shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.

11. Amendments to Terms and Conditions

99wim reserves the right to update, amend or replace any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on our platform.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of any updates. Continued use of the 99wim platform after any amendments are published constitutes your acceptance of and agreement to those amendments.

The last updated date of this document will always be displayed at the top of this page for your reference.

12. Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions or the use of the 99wim platform in general, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available at the bottom right corner of our platform at all times.
• Support Email: [email protected]
• FAQ: Visit the FAQ ours for answers to the most frequently asked questions.

We are committed to responding to all enquiries within 24 working hours. For urgent matters, live chat is the fastest channel for immediate assistance.